Oh no, we are sorry to hear that your package might be lost. Please start by double-checking your address to ensure there were no errors. If everything looks correct, contact our Customer Support Team via the “Get in touch” button. They will assist you by starting an investigation with our delivery partner. Be sure to provide your order number and, if possible, the track & trace code. We will do our best to resolve this issue as soon as possible to be sure your package still be delivered.