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My package was not received, what to do?
My package was not received, what to do?
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Written by Support
Updated over a week ago

We do our very best to deliver your package to you within the expected timeframe. If you ever find that your package seems delivered, but it's not in your hands, don't worry! Send a chat message to Sparqle Support, and we'll sort it out for you.

When reaching out, share:

  • Your order number

  • Details from the tracking info showing the reported delivery

  • Your email address you have provided for the delivery

Once we have your message our team will look into things, connect with the rider, and keep you posted on what's happening. As soon as we traced your package, you'll be the first to know!

Feel free to also get in touch with the store where you made the order as they might have the most information โ€” they're here to help too!

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